EXPERIENCE ITALY LIKE A LOCAL Our tours are designed by local people for travellers who desire to enjoy Puglia with authentic local flavour, away from the tourist crowds! SMALL GROUPS BIG EXPERIENCES Our small group tours are perfectly sized to offer you a more intimate and comfortable travel experience. It's the best way to enjoy the Italian lifestyle "la dolce vita"! TRAVEL WITH FLEXIBILITY AND PEACE OF MIND Plan your holiday with Peace of Mind. Book your trip with flexible and secure payment. In case you need to change your travel plans, you can modify your reservation with no fees. ESCORTED TOURS WITH HANDPICKED TRAVEL SERVICES Amazing itineraries, authentic food&wine experiences, knowledgeable local guides, hand-selected hotels, comfortable transportation are some of our travel services that offer you the best experience in Puglia! Book your Holiday with Confidence and Peace of Mind We understand the world travel uncertainties caused by the Covid-19 pandemic. That’s why to guarantee peace of mind for our tours booking, we are offering our best flexible booking policy. Flexible and Secure Payment You can book your tour with only Euro 250 per person deposit. Then pay the rest within 60 days before your tour departure date. You can choose to split the balance in installments whenever you like, with no interest or fees. Flexible Cancellation Policy and Booking with Peace of Mind We understand that sometimes plans change. We guarantee our maximum flexibility if you need to cancel your trip for any reason, as for Covid-19 travel restrictions, or just if you feel not comfortable with your travel dates considering the pandemic global situation. Small groups - Big experiences We believe that travelling in a small group you can really experience your destination! Our small group tours are perfectly sized to offer you a more intimate and comfortable travel experience. Our average groups' size is about 8-10 travellers. If you are a Solo Traveller or if you travel with your family or friends, our small group tours offer the perfect balance between planned activities and free time to enjoy your own interests. We offer you the better way to get access to Puglia's hidden treasures, to experience locals' everyday lifestyle and enjoy authentic food and wine experiences away from the tourist crowds! Safe travels Covid-19 pandemic has changed the world but didn't stop the desire to travel! We are dedicated to giving our guests an unforgettable experience in Puglia, travelling safe and stress-free at the same time. The safety and wellbeing of our guests, guides, drivers and suppliers will remain our priority and our return to operations will be done in a safe and responsible way. Safety and hygiene are our priority Our vehicles have undergone thorough cleaning protocols and our professional drivers take care of vehicle's hygiene at each stop. In addition, before you even step onto our vehicles, we provide you with hand sanitizer. Masks are mandatory for travellers, guides and drivers when it is required by local government advice. During your visits, your Tour Guide will take care of the safe minimum standards as hands hygiene and appropriate social distancing. Carefully selected Accommodation We have hand-picked each and every hotel we use, personally vetted to meet our strict standards of quality, cleanliness, service and amenities. Each hotel has been checked to ensure they are meeting all the hygiene and safety requirements. Support Before and On your trip Your Tour Director and Guide will personally accompany you and will be at your disposal for all the duration of your holiday. We will be at your disposal even before your arrival in Puglia. We will provide you with all the updates and suggestions you need before your departure. BOOKING CONDITIONS Deposit A deposit of Euro 250 per person is required to secure your reservation. If your booking is made within 60 days of the tour departure date then the full amount is payable at the time of booking. After receiving the deposit payment, we will accept your reservation and we will issue you with a booking confirmation. Balance Payment of the balance is due within 60 days before the tour departure date. Upon request, the balance payment could be divided into two or more times. If the balance is not paid on or before the due date we reserve the right to treat your booking as canceled and the deposit payment is forfeited. After receiving your balance payment we will issue you with a payment confirmation. Payment Methods Our preferred method of payment is by credit card. We accept Visa or MasterCard. Other payment options: wire transfer and PayPal. For payments made by PayPal a 3.5% surcharge is applicable. Cancellation Policy - Cancellation by the Client If you decide to cancel your confirmed booking, you must notify us in writing, as soon as possible. If you must cancel the trip for any reason whatsoever a portion of the trip payment will be forfeited based upon the following schedule: Free Cancellation - Up to 60 days before the tour departure date, you can cancel free of charge and we’ll refund your payment. Costs for bank commissions and taxes could be hold (approximately 2-3%). If you cancel your reservation from 59 to 30 days prior to the tour departure date, 40% of the total trip cost is forfeited. We will provide a Travel Voucher of 60% of the total trip cost paid as a credit to book a future tour. If you cancel your reservation less than 30 days prior to the tour departure date, 100% of the trip cost is forfeited. In the event of a “no show” or early departure, 100% of the trip cost is forfeited. Any credit resulting from a cancellation can be used to book a future tour up to October 31st, 2022. This credit is transferrable to another traveler and it's not redeemable for cash. Cancellation Policy - Cancellation by Us Arrivederci Puglia Travel reserves the right to cancel a group tour in cases where the necessary minimum number of participants (which will be stated in your tour details) has not been reached. In this case, a full refund will be made to all participants who have already paid their deposit and/or trip balance. Arrivederci Puglia Travel reserves the right to cancel a group tour when a Force Majeure Event (as Covid-19 pandemic) results in the cancellation of a trip. Anytime before your tour starting date, in case we have to cancel your trip because of Covid-19 restrictions imposed by the Italian Government, we will provide a Travel Voucher for the total amount you paid. The Travel Voucher can be used as a credit to book a future tour. Please note that in case of tour cancellation we are not responsible for your booked airfare/train/Bus tickets. Hotels and other travel services may be subjected to change. Arrivederci Puglia Travel reserves the right to make route, hotel, itinerary, and trip modifications as required or desirable to improve the trip quality and/or to accommodate the comfort and well-being of guests. Puglia flexible tours escorted tours flaxible booking conditions why travel with us