Travel with us

We understand the world travel uncertainties caused by the Covid-19 pandemic.
That’s why to guarantee peace of mind for our tours booking, we are offering our best flexible booking policy.

Deposit
A deposit of 30% per person is required to secure your reservation.
If your booking is made within 60 days of the tour departure date then the full amount is payable at the time of booking. 
After receiving the deposit payment, we will accept your reservation and we will issue you with a booking confirmation.

Balance
Payment of the balance is due within 60 days before the tour departure date. 
Upon request, the balance payment could be divided into two times.
If the balance is not paid on or before the due date we reserve the right to treat your booking as canceled and the deposit payment is forfeited.
After receiving your balance payment we will issue you with a payment confirmation. 

Payment Methods
Our preferred method of payment is by credit card. 
For payment with American Express, a 1.9% surcharge is applicable.
Other payment options: wire transfer and PayPal. For payments made by PayPal a 4.5% surcharge is applicable.

Cancellation Policy - Cancellation by the Client 
If you decide to cancel your confirmed booking, you must notify us in writing, as soon as possible.
If you cancel the trip, it will apply the following conditions:

• Free Cancellation - Up to 60 days before the tour departure date, you can cancel free of charge. 
  We will provide a reimbursement of the total amount you paid.
• If you cancel your reservation from 59 to 30 days prior to the tour departure date, 50% of the total trip cost is forfeited.
  We will provide a Travel Voucher of 50% of the total trip cost, to book a new trip whenever you're ready or it can even be gifted to a friend.
• If you cancel your reservation less than 30 days prior to the tour departure date, 100% of the trip cost is forfeited.
• In the event of a “no show” or early departure, 100% of the trip cost is forfeited.

Travel Voucher can be used as a credit to book a future tour.
Travel Voucher is transferrable to another traveler and is not redeemable for cash. It can be gifted to a friend within 1 year of the original booking date. To gift to family or friend, the Client must email confirmation to us stating the new traveler. Gifting is only valid within 1 year of the original booking.
 

Cancellation by the Client for COVID-19 reasons
Please note that trip cancellation for reasons as fear of a pandemic disease like Covid-19 is not considered a good enough reason for trip cancellation.
We accept cancellations for Covid-19 reasons: Italian Government travel restrictions or due to you or a member of your party receiving a Covid-19 diagnosis in the four weeks before the tour starting date.

In case of Cancellation by the Client due to Covid-19 reasons or for other Force Majeure events, we will provide a Travel Voucher for the total amount paid by the Client.
The Travel Voucher can be used as a credit to book a future tour.
Please note that in case of tour cancellation we are not responsible for the Client’s booked airfare/train/Bus tickets.
For reimbursement, we highly recommend purchasing third party trip cancellation insurance.

“Force Majeure” means act of God, civil unrest, terrorism, cyber terrorism, war, epidemic, pandemic, national emergency, governmental orders or travel restrictions imposed by the Italian Government due to the pandemic.

You must notify us of your need to cancel for a Covid-19 reason as early as possible before your scheduled departure, and must provide us with appropriate written official evidence of the Covid-19 reason. We have the right to refuse to allow you to cancel and receive a Travel Voucher where we are not reasonably satisfied that you are canceling for a Covid-19 reason. In such circumstances, our standard cancellation terms will apply.

Cancellation Policy - Cancellation by Us 
Arrivederci Puglia Travel reserves the right to cancel a group tour in cases where the necessary minimum number of participants (which will be stated in your tour details) has not been reached.
In this case, a full refund will be made to all participants who have already paid their deposit and/or trip balance.
Arrivederci Puglia Travel reserves the right to cancel a group tour when a Force Majeure Event (as Covid-19 pandemic) results in the cancellation of a trip.
Anytime before your tour starting date, in case we have to cancel your trip because of Covid-19 restrictions imposed by the Italian Government, we will provide a Travel Voucher of the total amount you paid.
The Travel Voucher can be used as a credit to book a future tour.
Please note that in case of tour cancellation we are not responsible for your booked airfare/train/Bus tickets.
For reimbursement, we highly recommend purchasing third party trip cancellation insurance.

Hotels and other travel services may be subjected to change. Arrivederci Puglia Travel reserves the right to make route, hotel, itinerary and trip modifications as required or desirable to improve the trip quality and/or to accommodate the comfort and well-being of guests.